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user_q9hwz6
1st Topic

3 Messages

Saturday, October 28th, 2023 3:37 AM

Closed

Outage lasting over 5 Days

I have been in an outage area without internet for more than 5 days and I work from home. It is still down currently with zero explanation. I have been having to Hotspot from my phone to work. Frankly, the fact that it's adequate service and it costs me nothing extra (I have unlimited data) is making me consider canceling my Xfinity all together. Especially since the price keeps going up and up and up. The expense of keeping both Xfinity and unlimited cell phone data doesn't seem worth it.

Question

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Updated 

2 years ago

175

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EG

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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3.2K Messages

2 years ago

Thanks for reaching out @user_q9hwz6 . Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the My Account App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. 

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user_q9hwz6

3 Messages

I appreciate your attempt, but his information is not helpful to my ability to work in any way. It seems to me that your service portal is just there to pacify and play with yourself while pleading to the void. $85 a month? $110 with modem rental? Will you reimburse my lost wages? Will you reimburse my subscriptions? No help from human employees, only volunteer forums? From a multi billion dollar media company that is government subsidized? I'm literally talking to you from Verizon about how bad your service [Edited: "Language"]. I can't wait until they come to the area with satellite internet thanks to the way Xfinity is handling themselves this week.

(edited)

2 years ago

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XfinityRoberto

Official Employee

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1.7K Messages

At this time these are the promotions we offer. We do not reimburse for lost wages or reimburse for any third parties subscriptions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_q9hwz6

3 Messages

All this extended outage is doing, with no explanation or ETA of an end, is showing me how much money I have been setting on fire all this time. Unfortunately, customer neglect teaches us how much we don't need you. 

2 years ago

0

XfinityRoberto

Official Employee

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1.7K Messages

I apologize for the inconvenience this has caused you. Once the interruption in the area has been cleared, we can always credit you for the time the service was down. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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