Outage lasting more than 24 hours

@XfinityAbel​ 

I've been trying to message a representative via the Xfinity app for quite some time today and it just has the three dots with no response.

I just wanna know when this outage is going to be resolved and not being able to get a hold of anyone is really frustrating 

@user_n6dwqu I can understand how frustrating it can be when things do work as expected, and I am sure not being able to get a hold of someone can certainly add to it. Have you tried our Status Center, it is a great resource to check on service interruptions if you have access to a cellular data connection. Likewise, I'd be happy to assist, feel free to send a direct message with your full name and service address and I can gladly look into it further.

@XfinityAbel​ yep have already looked at that map several times. There's no new updates it just says it will be restored as soon as possible. And it's been at least 36 hours and no new updates. 

I have no idea how to send you a direct message.

Gotcha, here are some instructions on sending a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

@XfinityAbel​ literally do not see those icons at all; only see access to the forums, messaging through FB and X. 

There's no pencil and paper icon that says send a direct message