1 Message
Outage lasting 2+ days, no word from Xfinity!
I am a new customer. Tried to set up internet on Wednesday, was told I can’t due to an outage. The chat agent said the outage would last 2-3 hours. It’s now been 2 days! I work from home, and will need to switch internet providers if this is not resolved by Monday. Please advise.
as an added bonus, it appears the exterior cable leading to my house has been cut. I reported it as a safety issue, but have no way to get ahold of an actual person to explain or ask when it might be fixed — every call is just routed to the chatbot!
XfinityOrlandoM
Official Employee
•
2K Messages
2 months ago
@user_ns1804
Thanks for reaching out to us we do apologize for any service interruptions that have happened in your area. Go ahead and send me a direct message including your first and last name with your service address so we could look further into this for you!
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Press Enter to send it
0
0