8 Messages
Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved. Also it tells me that there is a PLANNED outage for 6/12/26. When will I get my services back?
XfinityKei
Official Employee
•
2.5K Messages
8 hours ago
@cirsaw You're in the right place for help. I'm glad to hear everything is ok after the storms. As a friendly reminder the app updates once everything is resolved. If you see upcoming maintenance it lets us know the techs have identified the issue and now working on a resolution. I am happy to check your account and followup with you on 6/12 from there we can certainly look for an update. Can you please direct message me your first and last name along with your full service address so I can assist you further?
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• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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