1 Message
Outage information
I am currently experiencing an outage caused by Hurricane Milton. Until Saturday, I was able to use xfinitywifi in order to get errands done and check on work emails. As of Saturday afternoon, however, xfinitywifi or Xfinity Hotspots are no longer working anywhere in the area I try to connect. I also have no idea when internet services will be restored at my home (Venice, FL) despite the fact that power was restored over 24 hours ago. If there is any indication of when service can be restored (especially as Comcast is currently claiming a restoration of service to 81% of customers who were cut off by the storm), please point me in that direction.
EG
Expert
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106.6K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.4K Messages
4 days ago
Hello @user_yw9f7l, thank you for taking the time to reach out on social media. For more information on Xfinity’s response and restoration efforts, customers can visit the Florida Region’s blog here https://florida.comcast.com/2024/10/07/milton/.
I'd be happy to check on your address to see if I can provide more information.
To access your account, will you please send us a direct message with your full name and complete service address.
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user_8qj04u
6 Messages
4 days ago
All lies. I'm in Charlotte County in East Englewood and no internet. The link you suggest says we are connected and it's not true
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