Outage in vancouver WA 98683

What first started as intermittent issues on Monday 1/22 and Tuesday 1/23 has turn into full outage for entire day in Vacouver WA 98683.   On Monday and Tuesday I got caught in a loop with a chatbot, can't get an appointment as it tells me I have an appointment.  But when I check appointments it says I have none.  The agents aren't any better telling me there's just "blip" to telling me they've scheduled an appointment.   Today 1/24 is full outage since I got up at 5am.   I requested text updates but have received none.   The internet is a mess and so is their app.     I work from home so this is impactful.