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user_99a423
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Visitor

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5 Messages

Saturday, April 26th, 2025 9:05 PM

Outage in Sacramento and this website

Every time I go to tag it crashes. What is going on? Why is there an outage? What happened? Why can’t we call in to get answers and why are we being kept in the dark?

Question

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Updated 

9 days ago

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3

0

XfinityAbby

Official Employee

 • 

128 Messages

9 days ago

Hello @user_99a423. I am sorry that you are having trouble with this website. I would be happy to assist you further. Is this happening to one website? Is your internet working properly other than trying to load this one website? 

0

0

user_99a423

Visitor

 • 

5 Messages

9 days ago

No. This site and my internet is still down. With only knowing that something is damaged on your end.

1

0

XfinityAbby

Official Employee

 • 

128 Messages

I would love to take a look at your account further so we can see what is going on with your internet. Please send us a direct message with your full name and address so that we can assist you further. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

9 days ago

0

user_99a423

Visitor

 • 

5 Messages

9 days ago

Just a note I am on my Verizon phone the only way I have internet at the moment. If I didn’t have that I would be completely in the dark.

1

0

XfinityAbby

Official Employee

 • 

128 Messages

I am glad that you have the option to gain access to the internet on your phone. I would love to start some troubleshooting with you through Direct messages. Please go ahead and send that direct message to us when you are available so that we can assist you further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

0

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