Visitor
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1 Message
Outage in redwood city
Hi,
we have had an outage in Redwood City, CA for over 5 hours now and the outage starting s shows no time for resolution. Can someone please shed more light on the issue and the resolution time? Are crews on site fixing the issue?
EG
Expert
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110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCAshley1
Official Employee
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746 Messages
2 years ago
Hi, thank you for reaching out to Xfinity regarding your service concern. Please send us a private message so we can look into your area.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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