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user_j4i8pj
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Sunday, March 16th, 2025 2:19 AM

Outage in my area

It is Saturday evening. A party at home and internet tv phone is gone. No explanation other than saying it is expected to return at 11:45 pm. You ruined my evening. 
this is not the first time it happens. Service in my area is a

monopoly but I will try other means such as satellite. 
it is imposible to talk to a human being g when calling your service line and when you eventually can, you are talking to a person in India 

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Updated 

1 month ago

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XfinityPaula

Official Employee

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1.4K Messages

1 month ago

Hello @user_j4i8pj I'm so sorry to read of the interruption we had with our services at your home on Saturday night. I wish that we didn't interrupt your evening and plans. I know how vital our services are and how much we need them to be reliable. 

Thank you for reporting the issue here and sharing with our community. I hope that our services have returned to normal for you. Are you having any new or lingering issues that I can help out with?

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user_j4i8pj

2 Messages

@XfinityPaula​ 

thank you for your standard, polite but Corporately appropriate answer that doesn’t say anything about why the service was interrupted unexpectedly. Not impressed. 

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1 month ago

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XfinityLinda

Official Employee

 • 

1.8K Messages

@user_j4i8pj If you still need assistance, we'd need to get your name and service address in order to figure out what the issue was with your service. If we may, please send your full name and service address to us by Direct Message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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1 month ago

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