1 Message

Tue, Sep 21, 2021 10:34 PM

Outage in my area for 2 days now

System shows page in my area for almost 3 days, technician is working in the area.

Connecting is spotty. I do not have full speed in paying for. Customer service in Philippines is not helpful. 

Official Employee


317 Messages

1 m ago

Hello, @user_a58f84! I'm sorry to hear about the ongoing maintenance work in the area causing any inconvenience. I can absolutely take a look at things on our end and see what's going on! Please send me a Direct Message with the full name of the Account Owner and yourself, if different, as well as the full address on file. 


To send a Message:
1. Click on the Chat Bubble icon in the upper right corner.
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

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