2 Messages
Outage in houston
Still no cable or internet for 10 days
No updates or false updates
Everyday it gives the next day for restore of cable and internet
Outage map does not work
When are we getting back our service
We need service restored
What is going on in Houston???
When will it be available??
Please answer!!!!
EG
Expert
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111.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.2K Messages
1 year ago
@user_z40dbc Welcome to our community forum and thank you @EG for bringing this to our attention. Let's take a look at what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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sochimom
New Poster
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9 Messages
1 year ago
This sucks. I will be going with fiber. I'm done with xfinity
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user_x4ilij
5 Messages
1 year ago
Same issue in Houston. 8 days and no estimated time/date for restoration. We were given two previous dates/times when the restoration would be completed but xfinity blew both deadlines. Cannot call anyone. It’s hard to believe a company this big can be run so poorly. I hope a lawsuit gets filed against them similar to the one filed against Centerpoint. Beyond ridiculous
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