Outage in Houston and no one has come to fix

@HtownUser777

We can take a look to see if all the work required by our line technicians is clear and then schedule a tech for your residence, although I cannot promise it will be today. 

Thank you Thomas, that would be greatly appreciated! 

You're welcome @HtownUser777

I look forward to receiving your direct message to get started. 

An Xfinity technician did indeed come by yesterday and helped revive the internet. My neighbors and I are sincerely grateful for the response! Thank you and have a great week.

That's awesome news @HtownUser777

Thank you for keeping the community in the loop. We are glad your local tech team was able to get out there and restore service. Never hesitate to create another public post for any of your future account and service needs!

Thanks for letting us know you are seeing neighbors come back online. Sometimes, even neighbors are connected through different lines are area equipment, user_nr25xo. We would be happy to check on this further. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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@XfinityRay​ I too have also been without internet since 5/16 here in Houston, Tx. I received a text message on Wednesday, 5/22 that our internet has been restored and it has not. We tried restarting our modem and it was still not working. I have tried to get a hold of someone but all I get is a machine saying there is an outage. I need the internet to work and complete school work so this is getting frustrating after more than a week without it. 

@user_lc Thanks for reaching out, I'm sorry to hear your services have not been restored since the storms. We know how important it is to have working internet in the home. Our local team has been working hard to get all services in Texas that were impacted restored. We can take a look at your location, please send us a direct message. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hello user_adlewp we're so sorry to hear that you are without services following Hurricane Beryl. This usually occurs when network equipment that services your neighborhood is damaged due to heavy rains/wind.  We have set up Xfinity Hotspots in affected areas, and you can receive the latest updates and information via our sites below. 

Comcast Texas Service Information

Xfinity Status Center

@user_w9bdbk We definitely wouldn't want you to lose your job. This is one of the many reasons we've activated hotspot signals in these affected areas. Have you by any chance tried connecting to one of these hotspot signals? To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.

Our maintenance teams are out there doing everything they can to restore your service as quickly as possible. The app is your best resource to obtain the latest update on the service interruption in your area.

Hey @user_oo0unr, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity services. I would be more than happy to offer my assistance looking into this further for you.

Do you happen to have our handy Xfinity App downloaded and installed on your mobile device? I would check the Xfinity App to see if there is still a service interruption showing. If there is a service interruption, we would need to wait for the service interruption to conclude. 

user_ngwjef I have personally assisted for many hurricane recoveries in Texas and Florida, so I am only basing these estimates on experience from prior Hurricanes and the obstacles we faced during those. Hurricane Harvey back in 2017 was extremely hard for the power companies, and from what I am seeing, Hurricane Beryl appears to have done far more damage than Hurricane Harvey to the cities' infrastructure. 

 I have many colleagues working in the Houston area to help mitigate these delays, most of them are providing support around the clock to get our valued customers back connected as fast as possible. Nothing about this process is easy, it takes time to bring back these systems online after many of our services nodes being fully submerged in water, damage by debris, and other natural disaster related issues. So please know that we value your business greatly and are working hard to have this wrapped up asap.

Right now, our techs are uncovering lots of issues that require turning equipment back off that was close to being resolved, this causes lots of intermittent connection hiccups. I honestly would advise you to not expect much stability or progress on the connection for a bit while these problems are being resolved. Our head end systems that distribute the signal to the neighborhoods did also take some extensive damage from this natural disaster.