Visitor
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1 Message
Outage in area
I called the 1800 on yesterday regarding my service my TV and internet been out since 1:00 on may 3rd. I was told someone from comcast was going to call me and I never received a call at this point I need a credit and I need my services since I'm working from home
Responses
ComcastStephani
Official Employee
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105 Messages
4 d ago
Hi, @user_ebc2b0, Let's figure out what happened with your connection and get your services up and running again as quickly as possible. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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