Visitor
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1 Message
Outage help
My internet went out and I cannot find out any information about if it is only affecting me or if it affects my area. I tried to talk to xfinity assistant but I keep getting stuck in a loop of restarting my gateway and scheduling a technician. I don't know if I need a technician for my issue if it is a more wide spread issue in my area. The app says my internet is out due to an outage, but when I check the outage information it says there are no outages reported. I'm not sure how to interpret the conflicting information. Does anyone know how I can talk to someone with more information?
NoNoBadPuppy
Problem Solver
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687 Messages
24 days ago
Please refer to the following:
https://www.xfinity.com/support/articles/check-service-outage
https://www.xfinity.com/support/statusmap
Please be aware that calling xfinity when there is an outage in your area will serve no purpose. The agent you reach will not be able to tell you anything other than the service is out (which you already knew). They cannot tell you when it will be restored. If there is an outage in your area, there is nothing they can do to reroute a signal to your area.
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XfinityAngie
Official Employee
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1.9K Messages
24 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ekt184
Visitor
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1 Message
23 days ago
It isn’t just you. It has been out since last night for “planned maintenance”, supposed to be back on by 6 am on June 6. It has been sporadically coming on and off, useless and there is zero communication from Xfinity about it.
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