Visitor

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1 Message

09/22/2026 12:12 AM

Outage from storm

Hello lightning causes my Internet to stop working and I work from home. I need proof that there was an outage

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Official Employee

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3.8K Messages

2 hours ago

Thank you for posting on our community forums, user_dipdou. I'm sorry to hear about the lightning. If the lightning caused an interruption, it would have been reported on the Xfinity App or Status center. We also would have sent a text notification with information on the interruption and resolution timeframe. Did you receive any of these notifications? 

 

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