Visitor
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1 Message
Outage for over seven hours
Our internet went out around 730pm yesterday and it was suppose to be fixed by 11424pm. It is now 3am and there is still no internet and no updates. I can't call to talk to a rep to find out what's going on as it won't let me until the outage is over, and all the information just redirects me back to signing up for the stupid text notifications that aren't working. This is rediculous. How am I suppose to find out when the outage is going to be over?
EG
Expert
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122.4K Messages
5 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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3.3K Messages
5 years ago
Greetings, @MakM! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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