Outage for nearly a day with ZERO COMMUNICATION

This is completely unacceptable to treat your customers this way. Not only is your in-app "assistant" the most frustrating and unhelpful tool I’ve ever used, this forum page (my only recourse to attempt to seek a resolution) keeps not letting me post. You need to respond to this immediately or you will lose a customer and face a potential lawsuit as you advertise 24/7 live support and that is the opposite of what I have been given. This is ridiculous and complete [Edited: "Profanity"]. All I want is information or confirmation that someone is doing something to fix my service that I (over)pay for. [Edited: "All Caps"]