Outage for a WEEK

Hi, I have experienced an outage at my house. No internet, which means no TV, smart devices out, can’t work from home, no alarm system!! I need this fixed immediately and there have been no status updates about the outage. I need to know how long to expect before I switch providers.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCBrian1

Contributor

•

367 Messages

2 years ago

@user_a8da80 This is not the experience we want you to have. I know I would be reaching out as well to find out what is going on. Have you checked for updates on My account app regarding interruption? We also have this link to help. https://www.xfinity.com/support/articles/check-service-outage. We are happy to investigate this as well for you. Let us know if the app or link help.

2

0

U

user_a8da80

Visitor

•

2 Messages

@XfinityBrianW I’ve already checked the service outage link several times. It never updates. My neighbors are not having any issues, so it seems to be just my address affected, but I can’t get any help from Xfinity.

2 years ago

0

XfinityNico

Official Employee

•

553 Messages

We're happy to help! In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

2 years ago

0

Customer Service

user_a8da80

Outage for a WEEK

CCBrian1

user_a8da80

XfinityNico

New to the Community?