Skip to main content
user_m8xcbq
1st Topic

Visitor

 • 

3 Messages

Sunday, July 19th, 2026 11:18 AM

Outage for 15 hours

I’ve been without internet for 15 hours. The outage map only shows my house (no number of people affected) and I can’t get anyone on the phone. The fix is listed as “as soon as possible” but I don’t even know if the problem is being worked on since the orange map only shows me.  Hire can I talk with someone to find out what’s going on.

Question

 • 

Updated 

1 day ago

14

1

0

Oldest First
Selected Oldest First
XfinityThomasC

Official Employee

 • 

3.5K Messages

1 day ago

Hello, @user_m8xcbq

The Xfinity Response Center is useful during service impacting events. You can find real time updates here: https://www.xfinity.com/response. 

3

0

user_m8xcbq

Visitor

 • 

3 Messages

@XfinityThomasC​ thanks for the suggestion, but I’ve already gone through everything on the page. I’m worried since the est fix time is ASAP since yesterday, and the outage map only shows my house. I’m not able to get a person on the phone or in a chat, only automation saying I can’t speak with anyone. I just want to know the problem is really being addressed and get a timeline.

Like

Reply

1 day ago

0

XfinityThomasC

Official Employee

 • 

3.5K Messages

@user_m8xcbq I understand how you feel. Please allow me to take a look at your account to make sure this is still an ongoing service interruption. To be transparent we receive the same live updates customers receive on the support page. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 day ago

0

user_m8xcbq

Visitor

 • 

3 Messages

Thanks, I’ve started a DM

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here