Outage for 10 hours now. Called customer service and all I get is an automated message. Customer service at xfinity [Edited]

Good morning @Doug9589 We appreciate your continued patience while we work to restore service. Any time frame given is only an estimate as additional issues may be uncovered as we work to make repairs.  The XFINITY Status Center is the best place for updates. You can also request a credit for the downtime in the service center once services are restored. You can access the status center here: 

https://www.xfinity.com/support/status