Visitor
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12 Messages
Outage for 10 days
Our home and neighbors have not had any cable service for 10 days. Tech came to our home a couple of days ago and said it was outside line. He put in a maintenance ticket. No repair crew yet or communication from Xfinity, with the exception of a bill they just sent me. Our next door neighbor had a tech come out 5 days ago who put in a repair ticket, but service was not restored. He had another tech appointment yesterday and he found a break in cable affecting several houses and a bad amplifier. Neighbor said he spoke with supervisor via phone and orders were somehow getting cancelled. This is unacceptable. The communication with your customer service dept has been horrendous. I am requesting to speak with a US local Xfinity manager to obtain credible information on the status of this repair. Please provide.
EG
Expert
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111.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.1K Messages
1 year ago
Good afternoon @lniewiar, and thank you for taking the time to post here today. That is certainly not the experience we want you to have and would like to assist. If you could please send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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