Outage ETA

user_un50uu Hi there. Thank you for reaching out via our Xfinity Community Forums. I'm really sorry you're dealing with this. As someone who works from home too, I know how much an service interruption can throw off your entire day when you're trying to work, attend meetings, or just stay connected. I do want to be transparent that the information available to our team is the same information that's posted in the Xfinity app and online. When an ETA disappears, it usually means our crews uncovered another issue while working on the issue. At that point, they need time to assess and address the additional problem before they can provide an updated restoration time.