Visitor
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7 Messages
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
Visitor
•
7 Messages
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
XfinityJon
Official Employee
•
1.6K Messages
10 hours ago
Good afternoon user_grfa2x. I am happy to assist you further. I do have a couple questions to help me better understand. Are you experiencing service interruptions? Or are you without service because the new modem is not up and running yet?
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