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user_6d04x9
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3 Messages

Monday, March 10th, 2025 8:08 PM

Outage creidt limit

I have recently been experiencing frequent Xfinity outages at my location. I tried to request service outage, but “Your account isn't eligible for a credit at this time”. What is this maximum amount? Why can't I get credits?

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Updated 

3 months ago

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XfinityMarcus

Official Employee

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1.5K Messages

3 months ago

user_6d04x9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a concern regarding service disruptions you have experienced as of late. There is a limit to request that can be made on your end using the self-service option of requesting a service disruption adjustment, however we can assist you with getting one applied on our end still. 

 

Are you still currently experiencing the same disruption?

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user_6d04x9

3 Messages

I had the problem last night.

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3 months ago

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XfinityMarcus

Official Employee

 • 

1.5K Messages

user_6d04x9 thank you for confirming that for me, I would like to take a closer look at this disruption on my end. I will reach out using the direct message thread you previously created with us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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