Visitor
•
10 Messages
Outage Credits
I have received the following message three times this past week.
"Your account isn't eligible for a credit at this time.
Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience."
Why is there a maximum amount of credits? There has not been a maximum amount of outages! Four outages in the past week. Got a credit for the first outage but then three rejections.
Please fix this because these outages are not only inconvenient but costs me money.
Thank you,
<Edited: Personal Information>
XfinityRay
Official Employee
•
3.7K Messages
58 minutes ago
Hi there, @user_b3eb84! We are able to further help you here with a credit for your downtime in service.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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