Visitor
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2 Messages
Outage credit
I have a outage at my residence and I work from home, just trying to get a credit for the downtime that prevented me from doing my shift.
Visitor
•
2 Messages
I have a outage at my residence and I work from home, just trying to get a credit for the downtime that prevented me from doing my shift.
XfinityBradM
Official Employee
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1.6K Messages
22 minutes ago
@user_g9hi2a We have a self-service option for credits needed due to service interruptions. Once the service interruption is cleared we would have you go to the link here https://xfinity.com/support/ and login with your Xfinity ID.
You will then want to navigate about halfway down the page and click the link, "Check credit eligibility" Afterward, a form will launch.
You will then be able to fill out the form and review your submission request the adjustment to your account. The system will reject the credit request if:
You are still experiencing a service interruption
Entered an incorrect date
Already received the maximum amount of credit we can provide for the interruption(s)
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