Outage credit

My Xfinity internet and TV service has been atrocious over the past 3 months. My internet was out all day yesterday and I am still having tv issues. I applied for a credit this morning and was told that I had reach maximum number of credit for the month which I believe the only credit I received was $18 from my $340 bill!!! Is this the way to treat your customers? I am going to cut the cord as soon as I have another option (google, ATT and others are all laying fiber around us so I hope availability is imminent or perhaps starlink). I just don’t feel valued by Comcast.

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Oldest First

Selected Oldest First

EG

Expert

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117.7K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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3.5K Messages

14 hours ago

user_j5477j - Thank you for taking the time to share your feedback and voice your concerns with us. We understand how frustrating service interruptions can be—no one likes being without their connection, and that includes us as well. Reliable, always‑on service is more important than ever, and it’s something we take very seriously.
Our technology and engineering teams work around the clock, 24/7, to monitor, maintain, and strengthen our network to keep services accessible and performing at their best. If you were impacted by a recent service interruption, you may be eligible for a service credit. When an account meets eligibility requirements and hasn’t reached the maximum credit limit, Xfinity will automatically apply the credit—no additional action needed on your part. Read more here.
We truly appreciate your patience and the opportunity to support you.

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Customer Service

user_j5477j

Outage credit

EG

XfinityThomasA

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