Visitor
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1 Message
Outage Credit
Hello, Online it says I have received the maximum outage credits aloud, yet we are continuing to have multiple outages still. How can I go about receiving credit for this ongoing issue still?
Thank you.
Visitor
•
1 Message
Hello, Online it says I have received the maximum outage credits aloud, yet we are continuing to have multiple outages still. How can I go about receiving credit for this ongoing issue still?
Thank you.
XfinityBradM
Official Employee
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1.3K Messages
8 months ago
Hey there, @user_1zv5zi. Our team can dive into the ongoing issue and once the issue is resolved can calculate accurate compensation for the time you've gone without your services. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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