Visitor
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1 Message
Outage credit
I have a screenshot of the notification of rhe outage I received FROM YOU but your chatbot is saying there wasn't one. I want a credit for the outage that occurred during a pivotal moment of a sports event.
Visitor
•
1 Message
I have a screenshot of the notification of rhe outage I received FROM YOU but your chatbot is saying there wasn't one. I want a credit for the outage that occurred during a pivotal moment of a sports event.
XfinityThomasB
Official Employee
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2K Messages
3 days ago
user_ft5lpt
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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