Thank you for reaching out to us @user_fdwc07! Whenever your services are impacted by an interruption, we have this really handy link here where you can request a credit online.
Could you please send our team a direct message with your full name and full address? Our team can most definitely assist with crediting your account. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityAldrik
Official Employee
•
2.1K Messages
9 months ago
Thank you for reaching out to us @user_fdwc07! Whenever your services are impacted by an interruption, we have this really handy link here where you can request a credit online.
Could you please send our team a direct message with your full name and full address? Our team can most definitely assist with crediting your account. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0