1 Message
Outage Credit
I was part of the outage from the hurricane. Communication was non existent, just the stupid text messages that gave you no information. My service was finally restored last night (9 days) I go to fill out the outage credit and it will not let me put in the 9 days, says I have to select 7 days or less. So I select 7 days just to see what happens. I get a credit offer of 2 days. I would think I pay for a service to be provided, if not provided I do not pay for that time. I am not paying for electricity I was not getting, and at least we saw those guys out repairing the problems.
I had comcast business internet for many years with no problems at all. Last October I decide to go residential and add TV, big mistake. I will be leaving xfinity as soon as possible.
XfinityBillie
Official Employee
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3.3K Messages
9 months ago
@user_nvqkc3 Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be happy to check what happened with the service adjustment. Please send us a DM to Xfinity Support with your full name and address to get started.
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XfinityBillie
Official Employee
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3.3K Messages
9 months ago
@user_nvqkc3 We appreciate your time in reaching out to us and I'm thrilled I was able to help resolve this concern. I hope you have an amazing rest of your day.
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XfinityWilliam
Official Employee
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1.2K Messages
9 months ago
Hello @user_nvqkc3. I am glad we were able to easily assist you. Have a good day and take care.
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user_cd2i2h
1 Message
9 months ago
That’s why I change to AT&T fiber, same issue and Xfinity is not giving me a credit for 7 days with out internet service.
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