Visitor
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1 Message
Outage credit
I have experienced outage a lot of times within a month, sometimes last six to eight hours sometimes even longer. Every time I try to ask an agent about this problem on app, it always auto reply me and didn’t let me talk to an agent.Now outage is happen AGAIN and I couldn’t find an agent. I clicked the outage map and it shows everything is good in my address . I cannot take classes at home or work at home. I don’t know why I payed and signed the contract and then got this poor internet. I request the compensation for this so many times outage and the inconvenience it brought.
CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello, and thank you for reaching out for help with your service. As someone who relies on a solid connection for everything from work to entertainment, I can appreciate the concerns. You have reached the right team for help with any of your Xfintiy needs. We will need to access your account and check the location for anything reported. At your leisure send me a direct message, and I will be happy to help.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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