caylee7's profile

New Poster


1 Message

Thu, Feb 18, 2021 2:00 PM

Outage Credit

I was out of service from 2/15-2/17 due to the winter storm in Houston. Is there a way to get a service credit for this outage?



Official Employee


63 Messages

2 m ago

Hello @caylee7 Thank you for reaching out to us here on the Forums! I'm sorry to hear about the storm affecting your area; I hope you and your family are staying safe and sound. I can absolutely look into a credit for the downtime because of the storm!


Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file. You can send me a message by clicking on my name (ComcastKaitlan) and then selecting Message!

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