darkscv81's profile

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Fri, Feb 19, 2021 8:00 AM

Outage credit

Hi, I live in Sugar Land, TX 77479, and was hit by the winter storm, Uri. My family had outages from 02/15 to 02/17 in this area, including the internet. Thankfully everything turned out fine. I was told we could get credit for the days we had outages. 



Official Employee


2.6K Messages

2 m ago

Hello, @darkscv81. Welcome to the Xfinity Forums! We understand how this storm has been rough for many of our customers and are here to help the best we can. If your power was restored and you were still without Comcast services, please feel free to send me a PM with your first/last name and service address so we can check if you are eligible for any additional credits.

I am an Official Comcast Employee.
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