@rsmith77509, Thanks for taking the time to reach out to us regarding your service issues. I am so sorry to hear that you were impacted by the horrible weather and power issues in Houston. I know how frustrating and impactful any service issues can be. I would love to review the account for credit for the time that the services were impacted. Can you please reach out through private message (find out how to do so with this link https://comca.st/3dnll3P) with your first and last name, name on the account if different and service address?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastMichele
Official Employee
•
323 Messages
2 m ago
@rsmith77509, Thanks for taking the time to reach out to us regarding your service issues. I am so sorry to hear that you were impacted by the horrible weather and power issues in Houston. I know how frustrating and impactful any service issues can be. I would love to review the account for credit for the time that the services were impacted. Can you please reach out through private message (find out how to do so with this link https://comca.st/3dnll3P) with your first and last name, name on the account if different and service address?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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