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Tuesday, April 29th, 2025 11:52 PM

outage credit support

I need to request outage credits but the online page always gives an error message saying it is not available.  This is been the same status for months and there is no way to request the outage credits for the times I have no service and you even send text messages telling me I have no service

Official Employee

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1.4K Messages

2 days ago

user_5hcfhh thank you for taking the time to reach out via Community Forums. I wanted to let you know we recently launched a new option to process a credit yourself for the time spent without service. It's perfect for situations like this. If you visit the Status Center and sign in you will be taken to our service center. Scroll to the bottom, and you will see an option to check for eligibility for a credit. You will be asked a few questions regarding the interruption and based on the eligibility a credit will be issued. You just need to not be in a current interruption and the interruption has to have been within 90 days. A computer generated email regarding the credit will be sent to the email address on file within 24 hours, and it will appear online within 72 hours, and on your next bill. I have used this myself and its super easy and takes no time at all.

 

I know that you also mentioned coming across a concern when attempting to access the online page, can you confirm if the hyperlinks I have shared are the same sites you came across concerns with?

6 Messages

2 days ago

when you go to the outage page, the following is received:  Not Found

404

The page could not be found or you don't have permission to view it.


The resource that you are attempting to access does not exist or you don't have the necessary permissions to view it.

Make sure the address is correct and that the page hasn't moved.

Please contact your administrator if you think this is a mistake.

Official Employee

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2K Messages

@user_5hcfhh

 

Thanks for checking,  go ahead and send me a direct message including your name and address and I'll be happy to assist you with adding the credits to your account for the service interruptions what happened to your services.

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 Messages

1 day ago

When I click on the message icon, the circle just spins and I am unable to click on the pencil and paper icon.

Official Employee

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1.8K Messages

@user_5hcfhh Can you please clear your cache and cookies and attempt it again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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