7 Messages
outage credit support
I need to request outage credits but the online page always gives an error message saying it is not available. This is been the same status for months and there is no way to request the outage credits for the times I have no service and you even send text messages telling me I have no service
XfinityMarcus
Official Employee
•
1.5K Messages
24 days ago
user_5hcfhh thank you for taking the time to reach out via Community Forums. I wanted to let you know we recently launched a new option to process a credit yourself for the time spent without service. It's perfect for situations like this. If you visit the Status Center and sign in you will be taken to our service center. Scroll to the bottom, and you will see an option to check for eligibility for a credit. You will be asked a few questions regarding the interruption and based on the eligibility a credit will be issued. You just need to not be in a current interruption and the interruption has to have been within 90 days. A computer generated email regarding the credit will be sent to the email address on file within 24 hours, and it will appear online within 72 hours, and on your next bill. I have used this myself and its super easy and takes no time at all.
I know that you also mentioned coming across a concern when attempting to access the online page, can you confirm if the hyperlinks I have shared are the same sites you came across concerns with?
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user_5hcfhh
7 Messages
24 days ago
when you go to the outage page, the following is received:
404
The page could not be found or you don't have permission to view it.
The resource that you are attempting to access does not exist or you don't have the necessary permissions to view it.
Make sure the address is correct and that the page hasn't moved.
Please contact your administrator if you think this is a mistake.
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user_5hcfhh
7 Messages
23 days ago
When I click on the message icon, the circle just spins and I am unable to click on the pencil and paper icon.
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