Visitor
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3 Messages
Outage Credit Refund [Edited]
Over the past two weeks, I have been given the run around, misled, and had my time wasted. How is it that I have to chase down these reps to simply give my refund that I was promised after not getting the outage credit I was also promised due to several outages in my area that had me miss work as I work from home. On top of that, the fact that they have NO reps you can speak to over the phone and you have to talk to a [Edited: "Language"] robot is pathetic and just proves that our time and money is not a priority to Xfinity. [Edited: "Solicitation"]
XfinityMatthew
Official Employee
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648 Messages
7 hours ago
Hello @user_vg73f0 Sorry to hear about the recent service interruptions and credit requests not processing. We would be happy to assist you with looking into these issues. Do you recall the dates of the interruptions. What was the amount of refund promised? Was that promised over the phone or through our chat team?
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