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user_woljxo
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Sunday, July 7th, 2024 2:29 PM

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Outage being blamed on Power Outage when there is no Power Outage.

My internet is out. There are no updates as to when it will be restored. I will be in trouble financially and with my company if I cannot work today. It says it was caused by a “Power Outage” though when it happened NO power outage was listed at PGE or Pacific Power. Did Xfinity lie? Please send me information about this outage and an estimated time for the issue to be resolved. It still says it will be resolved by 9:19 last night. What is really going on? I need to know the truth so I can plan accordingly. Deception in business is not a good practice.  

Question

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Updated 

10 months ago

102

1

XfinityBillie

Official Employee

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3.3K Messages

10 months ago

@user_woljxo Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to take a look and see what's happening. It could be that the power was shut off to the node that supplies services to you. Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

2

0

user_woljxo

3 Messages

Thank you but that answer does not work. I do not see a DM icon nor does the link work. I can not cut a paste it either. Ugh! Could you answer here please. The amount of people affected is an incorrect on your map too. We have at least 100 units in our building without internet and the outage is bigger than our building. 

10 months ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

@user_woljxo Are you signed into the Forums? Since I do need to ask for account specific information to pull your account up I do need to have you provide me that information in a DM. If you are signed in you should see, in the upper right hand corner of your screen, a message icon. You would need to click that to send us a DM to Xfinity Support.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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