Outage and yet no update and no ability to contact xfinity
Given it’s partly cloudy right now and PG&E restored power almost 24 hours ago, why does xfinity still say “Once the area is safe, our teams will begin to repair the network to restore services as soon as possible.”. It’s not unsafe. I haven’t had internet in 26 hours. Xfinity won’t provide any sort of update and won’t connect your call because they aren’t doing any sort of work to rectify the outage. Shame on this terrible terrible “customer service”.
2 months ago
Good morning and thank you for reaching out to us through our Xfinity Community Forums for help with your service. At this time there is no estimated time for resolution however, you may sign up for updates and check at your convenience on the Xfinity app or online at https://www.xfinity.com/support/status
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