Visitor
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1 Message
Outage and unable to talk to representative
I’ve been without Internet for almost 3 days I work primarily from home. The app says that I am online, but my router is not activated when attempting to activate. I was told to contact the advanced customer support line when I contact that number it says there’s an outage in my area and that an agent cannot help me then hangs up.
XfinityAngie
Official Employee
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2.1K Messages
1 hour ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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