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user_j6cwai
1st Topic

1 Message

Tuesday, January 23rd, 2024 3:21 PM

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Outage and Sporadic Wi-Fi Since 1/17/2024

Why has internet been down for my area since 1/17/2024? Very few updates and the fix times come and go.

Question

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Updated 

1 year ago

169

2

0

XfinityKrista

Official Employee

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1.5K Messages

1 year ago

Hello @user_j6cwai, thank you for taking the time to reach out on social media.  I understand your concern with the service interruption, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

0

0

user_f7b0mg

1 Message

1 year ago

Internet connection isn't working properly is there any issues

1

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @user_f7b0mg ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your Internet concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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1 year ago

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