Visitor
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6 Messages
Outage and offline
I live in Augusta Georgia and couple days ago we had hurricane helene. Our power finally came back on yesterday but now my xfinity stating a outage detected and my internet is offline right now I need help getting it back up and running.
XfinityGabby
Official Employee
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1.5K Messages
12 days ago
Hello, @user_b94448. Our hearts go out to those affected by Storm Helene, and we hope that you and your loved ones continue to be safe.
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user_qk172g
1 Message
12 days ago
I am experiencing an outage due to the recent hurricane and it seems to me that this is going on for approximately 10 days now haven't seen a whole lot of rain and I can't imagine why it's still offline am I supposed to just sit back and wait for them to get this working again or is there something I supposed to be doing I'm not a technician I know very little about the internet any advice thank you
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user_my63lu
1 Message
12 days ago
I lost Xfinity around 9:30 10:00 Friday morning after things had definitely calmed down. The Sun was out in fact. I've had power the whole time except for about 35 minutes which was on Friday Also. The Neighborhood has power, there is no flooding and a lot of Savannah now has power. I have been out and about driving and I have yet to see one Comcast vehicle out! I did see where you could possibly get a refund on your account, which I attempted to do. I did notice after I clicked on that button that Comcast Xfinity is not responsible for the weather or power outages. Obviously they aren't going to lose any money if it takes a day or 10 days to correct the situation. I think they really do not care one way or the other! Whatever works for them the best is how they're going to deal with the situation!
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user_qftizp
1 Message
12 days ago
When will WiFi be restored in Millen Georgia. I miss five days at work because of this, I work from home and the power been restored since Sunday dealing with the hurricane , I’m just waiting on the WiFi to come back on !
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user_b94448
Visitor
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6 Messages
11 days ago
Some people on my neighborhood Ring said on the 4th the xfinity suppose to be restored. So I hope that true.
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user_xko5x7
3 Messages
11 days ago
I should have stayed with AT&T;they restored their services right after the power line's were fixed in my area. Xfinity just keeps blowing smoke up our [Edited: Language]. They keep changing the date and time when service will be restored. [Edited: Language]
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user_vvwuun
1 Message
11 days ago
As of today Thursday, Oct. 3, it is the 8th day my internet has been out. My area in Savannah has had power restored and no flooding or downed trees to impede xfinity from repairing, but they are no where in sight, nor are they able to give an estimate of when service will resume. Not acceptable. Obviously they are not able to deal effectively with emergency.
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user_3493rc
2 Messages
9 days ago
Is there any update to service being restored in Augusta, Ga 30906?
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user_p48g05
1 Message
9 days ago
If you’re looking for a reliable service [Edited: "Solicitation"]. They’ve deceived & don’t even know if their service will be available again too the Eastern Georgia providence. They’ve giving false dates & time multiple times and continue to not say anything about their plans to fix or change our situation while we pay overpriced services that don’t work 7 days after the storm, in the Savannah area there’s no flooding & very few without lights.
“Once the area is safe, our teams will begin to repair the network to restore services”
is just another saying thank you for your $ but we don’t know & don’t care.
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user_053zam
1 Message
8 days ago
Live in Savannah 31419 zip code. Havent had internet since sep 27th now. Xfinity says they’re working on it and they clearly aren’t. Havent seen a single xfinity truck in my area. They also put a est. restoration of oct 5th at 8:23. Then VERY conveniently on Oct 5th they change the est. restoration back to “as soon as possible.” [Edited inflammatory]. Fix the internet.
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user_joec
2 Messages
8 days ago
Can I get a more precise time frame for guyton Ga outage? This is absurd its taking this long.
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user_1aJm40
2 Messages
8 days ago
I also need clarification, I live in beech island right outside of Augusta and I had internet after getting power for 2 days but lost it again 2 days ago. Why is it not back up yet? Why did it go down? Why does the time keep getting pushed farther and farther?
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TruthBomb
Visitor
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1 Message
8 days ago
I'm seeing a lot of [Edited: "Inflammatory"] that need a good wake up call. [Edited: "Inflammatory"]. Some people lost their house, car, loved ones, and you are crying over internet. I sincerely hope your internet doesn't come back on any time soon.
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user_91x76s
1 Message
8 days ago
I live in Savannah and we haven’t had an internet signal for more than 5 minutes at a time since before Helene. It just comes and goes (mostly goes). I work from home so I called customer support to see what the issue is and the agent tried to sell me a two year satellite service. Poor form.
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user_8d31bd
Visitor
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1 Message
8 days ago
My power has been on for 5 days now and I’m missing work! I work from home. The neighborhood begging me has power and there’s no one to explain how I had a restore date of 10/4 and now it says in process. At this rate I’m hearing 10/16… who’s going to pay for my loss wages? I may have to find a location to work. This is ridiculous
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