Visitor
•
1 Message
Outage and no compensation
Hello, I've had my service the day I moved in through Comcast, and for the most part it's been good. HOWEVER this month has been a disaster, many outage, some planned, with absolutely no warning. I am wanting some compensation for this because every time it goes down, I lose money and even more valuable is my time. Why is it okay to just shut off, with no warning, internet service? I would like to have someone address this, since it takes an act of god to actually get someone on the phone for customer service. Funny how you have 8 sales agents to every one customer service agents, shows where the priority lies, eh?
EG
Expert
•
117.1K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCGabby
Retired Employee
•
1.5K Messages
4 years ago
Hello @user_e0889a, we appreciate you taking the time to reach out to our team through Forums. We certainly understand the importance of making sure that your services are up and running especially when working/educating from home. There are instances where an unexpected interruption occurs, others as you mentioned are planned and you can always monitor the interruptions through our Xfinity MyAccount app or website https://comca.st/3LxSGra. We can certainly look into compensation for the downtime of service,to begin please send a Direct Message with your full name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0