Outage and no Communication

Not that leaving a message will help but if I were ant customer trying to determine if Xfinity is the right choice for them, just move on to someone else. We're in the middle of a weather outage in Happy Valley Oregon. I have not had Internet in three days and I work from home. Xfinity has not given any updates on when the internet will be back outside of a message on their site that says "When power ia retored". Tried calling xfinity and they won't connect me to an agent. My power never went out and I called PGE and was told there are not power outages in my zip code. If and only if this internet outage was due to power outage in a different area, why can't they give more accurate updates or communicate better with the customer. Almost seems like they are passing the blame to PGE and not owning their own issues. I'm moving to another internet service as soon as this is all resolved. ​