I’ve been without internet service going into the second day. I can’t seem to find where on the xfinity website to request credits for the days I haven’t had access.
Welcome to the Xfinity forums, @Mellopez! Thank you for reaching out to bring the internet issues to our attention. I rely on my connection for work so I'd be concerned if I didn't have service for that long! Please send me a Private Message with your name and address so I can access your account and help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello krissyk34, thanks for sharing the link. If you need any assistance with your account and requesting a credit adjustment for time you were without service, please send me a private message. If needed, send me your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastEmilyS
Official Employee
•
56 Messages
2 m ago
Welcome to the Xfinity forums, @Mellopez! Thank you for reaching out to bring the internet issues to our attention. I rely on my connection for work so I'd be concerned if I didn't have service for that long! Please send me a Private Message with your name and address so I can access your account and help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
krissyk34
Regular Visitor
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5 Messages
2 m ago
Hello-
Here is the link to request a credit. A neighbor was able to get $30 credit for outage..isnt working for me though.
https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https%3A%2F%2Fwww.xfinity.com%2Fsupport%2Fstatus
0
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ComcastJoeTru
Official Employee
•
6.7K Messages
2 m ago
Hello krissyk34, thanks for sharing the link. If you need any assistance with your account and requesting a credit adjustment for time you were without service, please send me a private message. If needed, send me your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0