I’ve been without internet service going into the second day. I can’t seem to find where on the xfinity website to request credits for the days I haven’t had access.
Welcome to the Xfinity forums, @Mellopez! Thank you for reaching out to bring the internet issues to our attention. I rely on my connection for work so I'd be concerned if I didn't have service for that long! Please send me a Private Message with your name and address so I can access your account and help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
Hello krissyk34, thanks for sharing the link. If you need any assistance with your account and requesting a credit adjustment for time you were without service, please send me a private message. If needed, send me your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.
XfinityEmilyB
Official Employee
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2.1K Messages
4 years ago
Welcome to the Xfinity forums, @Mellopez! Thank you for reaching out to bring the internet issues to our attention. I rely on my connection for work so I'd be concerned if I didn't have service for that long! Please send me a Private Message with your name and address so I can access your account and help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
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krissyk34
Regular Visitor
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15 Messages
4 years ago
Hello-
Here is the link to request a credit. A neighbor was able to get $30 credit for outage..isnt working for me though.
https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https%3A%2F%2Fwww.xfinity.com%2Fsupport%2Fstatus
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XfinityJoeTru
Official Employee
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7K Messages
4 years ago
Hello krissyk34, thanks for sharing the link. If you need any assistance with your account and requesting a credit adjustment for time you were without service, please send me a private message. If needed, send me your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.
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