OUTAGE AGAIN

After hurricane Helene in Augusta GA I suddenly had Internet on Wednesday 10/2 and Thurs 10/3. Then it was out again on Friday 10/4 saying it's under investigation. There's been no update since then. I work from home and already had to miss four days until it returned on 10/2, but now I have yet again missed four more days of work because of not having internet. My work is claiming this outage isn't even due to the hurricane Bec I had internet on 10/2 and 10/3. When will this be fixed?? Are you going to reimburse me for the missed work since this is Comcast fault?? Is this outage still from the hurricane? If so why does it say network damage in app?