3 Messages
Outage again and Exposed line Memphis 38115 area
When will this internet outage be restored? 4:30 pm is a longtime for customers who work from home. Working from home and dealing with constant internet outages are becoming very frustrating. Not to mention an exposed cable line on my street that’s been exposed for months and probably not helping the outage issues. Can we get some help in clearing this up?
EG
Expert
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110K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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790 Messages
8 months ago
@user_eyy389 Hello and good afternoon. Thanks for posting and sharing your experience. We appreciate it a ton and are always happy to assist. You have reached the right team of experts and professionals to help. Remember to use the Xfinity app to manage the account, and also stay updated with the latest information. It is my favorite way to manage the service, and make any changes I want on the account. Hope you're having a great day in MI, and that everyone is safe. For answers on your questions regarding the status click here https://www.xfinity.com/response/faqs. It will show the latest information and status for the service. To stay updated immediately and check the current status click here https://www.xfinity.com/response. These https://www.xfinity.com/response/preparation-tips tips will help keep everyone informed and safe as possible while we make the repairs and get the lines connected again. We thank you for bringing it to our attention and also for your patience while our crews complete the work.
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