Outage affecting my work

Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit

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XfinityOrlandoM

Official Employee

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3.6K Messages

39 minutes ago

@user_9jvdcz

Thank you for reaching out. We apologize for any inconvenience. Is the Xfinity app showing a service interruption in your area? If so, what estimated restoration time does it provide?

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user_9jvdcz

Visitor

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3 Messages

Funny you ask that because it doesn’t it says as soon as possible

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36 minutes ago

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XfinityOrlandoM

Official Employee

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3.6K Messages

@user_9jvdcz

Thanks for clarifying. If the status says “as soon as possible,” that means a restoration time is not yet available. Please know our technicians are working around the clock to restore your service as quickly as possible.

In the meantime, you can use Xfinity WiFi hotspots to stay connected. Once the service interruption is resolved, you can use the Xfinity app to request a credit for the downtime.

https://www.xfinity.com/learn/internet-service/wifi/hotspot-map-mobile

https://www.xfinity.com/apps

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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34 minutes ago

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user_9jvdcz

Visitor

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3 Messages

The hotspot doesn’t work either. Ridiculous

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32 minutes ago

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XfinityChristy

Official Employee

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2.9K Messages

user_9jvdcz Oh goodness, as someone who works from home too, I get the concern. It sounds like there is something more than a quick fix issue. I would be happy to see if I can find out more for you. To get started, please send a direct message with your full name and address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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27 minutes ago

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Customer Service

user_9jvdcz

Outage affecting my work

XfinityOrlandoM

user_9jvdcz

XfinityOrlandoM

user_9jvdcz

XfinityChristy

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