We appreciate you for using the Xfinity Forum. I'd be happy to help. First, I want to clarify. If I understand correctly, you're saying your tree fell and caused a power arc, and you're concerned it caused an outage?
If so, have you been able to speak with anyone about this yet? Are there any services out? Are there any damages that you need to report? Do you need a tech out?
Thanks for the update! I'm so glad to hear they were able to get it fixed quickly. I'd be more than happy to work with you to credit you back the time you were without service. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @bik517,
We appreciate you for using the Xfinity Forum. I'd be happy to help. First, I want to clarify. If I understand correctly, you're saying your tree fell and caused a power arc, and you're concerned it caused an outage?
If so, have you been able to speak with anyone about this yet? Are there any services out? Are there any damages that you need to report? Do you need a tech out?
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bik517
New Poster
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3 Messages
5 years ago
I was finally able to get through to customer service. The arc destroyed some equipment. It was fixed after a week. Will my account be credited?
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CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Thanks for the update! I'm so glad to hear they were able to get it fixed quickly. I'd be more than happy to work with you to credit you back the time you were without service. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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