Our Wire is hanging low after city had people trim trees.

user_cmqce6 Hello there, and welcome to our Xfinity Forums Team! I'd be happy to help you get a ticket issued for your low line. When you get a moment, please send a Direct Message with your name and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it